Refund Policy

This Refund Policy applies to paid Endpoint Gridcore Trade Marketing engagements for convenience channel growth: Convenience Shelf Programs, C-Store Promo Kits, Retailer Activation Calendars, and Trade Briefing Packs. The Site does not process payments; refunds relate to fees paid under a written quote, invoice, or statement of work.

Eligibility

Refunds are available when work has not started as scheduled, when we cancel an engagement we cannot deliver, or when a written agreement explicitly allows a refund for unused prepaid planning hours. Deposits may be partially refundable as described below.

Timeframe to request

Request a refund in writing within 14 days of the invoice payment date or within 7 days of a cancelled workshop or kickoff date, whichever applies. Later requests are reviewed case by case and may be declined if substantial work has already been delivered.

Full refunds

• We cancel a scheduled kickoff or scoping workshop and cannot offer a suitable alternative date within 30 days.
• You cancel in writing at least 7 full days before a program start date and no preparatory materials have been delivered.
• A prepaid planning block is unused in full because we failed to provide the agreed deliverable without a makeup window.

Partial refunds

• You cancel a scoped program between 3 and 6 days before the start date: up to 50% of the kickoff fee may be refunded; prepaid preparation already completed may be deducted.
• A briefing pack or calendar engagement is stopped after kickoff but before the draft deliverable: we refund the unused portion after deducting discovery and drafting hours already performed, billed at the rates in the statement of work.
• Multi-week programs cancelled midstream: unused phases may be credited or refunded proportionally if no phase deliverable has been issued.

Non-refundable items

• Completed shelf programs, delivered briefing packs, finished activation calendars, and completed promo kit specifications.
• Work already started on planogram review, kit bills of materials, or retailer research once materials have been shared with you.
• Third-party costs we pre-approved with you in writing (for example, sample print runs or courier of physical mock kits), once incurred.
• Deposits marked non-refundable in the statement of work when cancellation occurs within 48 hours of a session.

Cancellation and rescheduling

You may reschedule a kickoff or workshop once at no charge with at least 5 days’ notice. Later reschedules may incur a reschedule fee of up to 20% of the session fee. No-shows for scheduled sessions without notice are charged in full. For briefing and calendar work, timeline changes are agreed in writing and may adjust delivery dates without automatic refund.

Deposits and no-shows

Engagements may require a deposit to reserve dates. Deposits are applied to the final invoice. If you do not attend a confirmed session and do not notify us at least 24 hours prior, the deposit is forfeited and remaining session fees remain due unless we agree otherwise in writing.

Work already started and materials

When analysis, drafting, or kit specification has begun, fees for that effort are earned. We do not refund for materials created specifically for your engagement (reset guides, cue cards, briefing sections, calendar drafts) once shared with you, even if you later decide not to proceed with remaining phases.

Purchased materials

Physical samples, printed mock kits, or couriered materials purchased with your written approval are non-refundable once ordered. Digital files remain subject to the engagement license terms.

Refund process and timing

Email hello@endpoint-gridcore.digital with your invoice number, engagement name, and reason. Approved refunds are processed within 14 business days to the original payment method where possible. Bank transfers may take additional clearing time depending on your institution.

Refund method

Refunds are issued via the same method used for payment (bank transfer or other agreed channel). We do not issue cash refunds at our Bangkok address unless expressly arranged.

Exceptions

Nothing in this Policy limits non-waivable consumer rights under Thai law. If a signed agreement conflicts with this Policy, the signed agreement controls for that engagement.

Contact for refund requests

Endpoint Gridcore Trade Marketing, 566/117 Sathupradit 44 Rd., Bang Phong Phang, Yan Nawa, Bangkok, 10120, Thailand. Phone: +66 0-2682-0875. Email: hello@endpoint-gridcore.digital.